Support centre launched by Samil Power solar Inverters

The manufacturer of micro, string and central inverters, Samil Power, now offers its customers the Global Support Centre, which will respond to all future technical requests.

This Global Support Centre is a vital aspect of its Global Service Concept. Customers can contact the right person during local business hours through the Support Centre by way of local telephone numbers. When customers call the Samil Power Global Support Centre, they will always talk to a native speaker, enabling an easy conversation as well as the prompt and targeted managing of requests. Having direct contact to Samil Power employees in technical and research and development departments, Samil Power Support Centre employees act as a gateway and can offer customers fast results and short response periods. Samil Power’s Global Support Centres have now been launched in Australia, Germany, Italy, the United Kingdom and the Netherlands. Preparations to open Global Support Centres in other countries are also in progress.

Sykes Enterprises will service Samil Power’s Global Support Centre. Wolfgang Royer, Samil Power’s Vice President for Service and Sales Operations, is extremely happy to be working with Sykes Enterprises who are worldwide experts when it comes to customer contact management solutions. He also states “The local presence of our service technician and a professional logistics and customer-oriented Support Centre completes our service, in order to respond promptly to all customer concerns.”

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The Author

Darryn Van Hout

I developed an interest in the Australian energy and construction sectors more than a decade ago and have since closely followed the trends, technologies and developments shaping both industries. My involvement in the Australian solar market began in 2008, and over the years I have built strong connections with professionals, businesses and organisations across the construction, solar and renewable energy sectors in Australia and internationally. These connections include solar panel and inverter manufacturers, electrical and construction industry professionals, software developers creating tools to quote, monitor and manage solar power systems, and media organisations that closely follow developments across energy, construction and renewable technologies. Today, I continue to contribute as an industry advocate, author and commentator, sharing practical insights and information to help Australian consumers and businesses better understand solar power, energy technologies, construction-related developments and the changing Australian energy landscape.