Metro Solar

Overall Rating

3.7

Rated3.7 out of 5

Based on8 reviews

Service 3.88

Quality Of System 3.75

Price 3.50

Metro Solar are an established electrical engineering company and have been running a successful solar division for the past 6 years.

All their installers are full time employees and are CEC accredited. Specialising in both residential and commercial installations and their teams are also qualified A grade electricians.

Metro Solar are firm believers in micro inverter technology which typically yields more generation than a conventional central inverter DC system, and results in safer voltages on your roof.

Metro Solar’s micro inverter system enables online monitoring through Power Tracker 24 hours a day 7 daysRead more

a week. Not only can you see the overall generation of the system but you can see performances of panel by panel. Features of the Power Tracker monitoring dashboard, are email alerts if your panel or system stops working or under performing, cost prediction and electricity consumption monitoring.

Metro Solar also claim their customer service teams are happy to help with any query you may have, prior, during or after the sales process and install.

13 0028 9326

6 Raylee PlaceLynbrook, Victoria, 3975

Metro Solar's Brands

Metro Solar's Products

Show all products

Metro Solar's Services

Show all services

Add your review for Metro Solar

8 reviews for Metro Solar

Geoff McCarron-Benson
from Canberra, ACT

5 12/10/2017

6.5kW micro system - works fantastically. The extra money it makes pays for the sewage and gas.

Reply

Share
Facebook Google Tweet

Report
Ninavera
from undefined, VIC

5 08/03/2017

I had a great experience with Metro Solar! I purchased a 6.4kW Solar System with x2 batteries. Staff members were very kind, helpful and kept me in the loop from start to finish. The Installation Team were professional, quick and super tidy! Very happy with the end result.. - System looks great and the batteries look very impressive! Big thanks guys.. ill be back for more batteries in the near future!

Reply

Share
Facebook Google Tweet

Report
Mathew Brown
from Boambee East, New South Wales

2 28/04/2016

Read reviews on here prior to deciding which company yo go with. Metro seems to have a good standing with customers. My dealings have been terrible. After lengthy discussions as to what system I wanted I finally had a quote sent to me expressly detailing the exact items I'd requested. Fast forward two months and I've got an installation date booked in. Was told two days to install due to size of the job. Installers arrive, get to work. All seems good. Microinverters go up and I see they're the wrong ones. Ask the installers what the go is and they call their boss to find out. Their work order states metros work order states they're correct. Ask for details on the panels supplied and they're incorrect as well. Check the envoy and again it's wrong. I call metro and I am out on hold for a few minutes while they try to figure out what's happened. They get back to me and ask if they can call me back in a couple of minutes. I agree. Wait an hour and no return call. Decide to call them back as the installers are waiting on instructions on what to do. They call back just as I am trying to call them. They admit they sent through the wrong work order. Offered compensation that seemed fair at the time. So I agreed to have the wrong items installed. Seeing as there would be another lengthy wait for the right ones to arrive I figured it would the right decision. Day three of installation comes around as I was originally told only two days I had plans to be out on the third day. Leave the installers to finish up. Get a call from installers in the afternoon informing me they couldn't set up the envoy fully as it was supplied without the upgraded firmware. They inform me that they usually are and he isn't sure why it wasn't done before dispatch. It needs to finish it's upgrade before they can change the settings. Get home and have a look around. Notice the meter hasn't been upgraded as well. This was part of my contract with metro and had been paid for. Contact the installers directly and they confirm it hasn't been done. There was no instructions on the work order for it to be done by them. I contacted metro again via email as it was outside their business hours. Waited a full business day and no reply. Please, check what the company has supplied to the installers even if the company is highly reputable. You're paying for a specific product, make sure you're getting what you have been billed for. Inspect everything you can during and after the installation. I've paid a lot of money and I don't have a single thing I asked for. Wrong panels. Wrong microinverters. Wrong envoy. No meter upgrade. Envoy not fully connected. Update: was assured meter upgrade would be done by Tuesday. It's now Wednesday night. No call from either metro or local installer. No upgraded meter. Emailed new case manager for my project. Auto reply stating they're on leave and have limited email access at this time. No idea when it will be done. Paid the extra hundred dollars for the convenience of having the meter done on the day install was completed. Figured it would be easier than having to schedule my own electrician to come out and do the job. Having to be home, power being turned off while they worked etc. Now it looks like I have paid for an inconvenience instead. Low score on quality of system as none of it is what I ordered. While a decent system it's still below what I have ordered and paid for.

Reply

Share
Facebook Google Tweet

Report
Richard Wood
from Essendon, Victoria

4.6666666666667 17/11/2015

The sales team was very helpful, days upon days asking questions "how do you do this?" , how does this work? type of questions. All questions were asked without issues or hesitation, they were open about why they use 310w panels. Clearly displaying the panels, that they had available, all quality panels, such as Qcell, LG or Canadian Solar. Chosen, Canadian solar, as they were in my price range, LG panels in 310W would be too expensive. A few days later, the deposit was paid, and has a installation date the week later. Where it was installed yesterday. Three weeks from the deposit being paid. The two installers arrived at 9:30, understandable as it's an hour + drive from where they are located to here. They were very professional, they knew exactly what they were doing (I'd hope so). They described were the best place for the panels to go, and they explained the reasons why. Finished at around 3-4 o'clock, the guy explained how the Enphase system worked, and left. All rubbish was clean up unlike, some installation I have read. After they left, I checked the installation, all cabling was tidy and panels were installed perfectly, all straight and no cracked panels etc. Just have to wait for the inspector to check the installation, and it will be all set. Thank you again Metro Solar, If I had to go with Metro Solar I would – (Maybe for battery installation or more panels in the future)

Reply

Share
Facebook Google Tweet

Report
Philip Taylor
from Woodend, Victoria

2 16/06/2015

Purchased what I beleived to be a 3.1kw system. Metro Solar only applied for a 2.5kw system to Powercor? Thought that was odd ? Opon further investigation what I have is 10 panels at 310w this is what Metro Solar class as 3.1kw. The problem is that these are connected to10 Enphase 250 inverters. With maximum output of 258 watt each. So maximum for system is 2.58kw. Metro no this that's why the application is only for 2.5kw. There advertising is false and misleading. Don't get sucked in. Also had to make several phone calls to get a copy of any paperwork. Warrenty receipts etc. Have been trying to get a printout of the individual panel outputs interested in individual panel output. So far no luck. What are they hiding. Would return system if I could. Not happy customer.

Reply

Share
Facebook Google Tweet

Report
Pat

5 26/11/2013

I don't know what everyone else is talking about we got a good quote installed on time the workers were professional and we have had very little trouble with it. The online monotoring was a little fussy to set up but once done we had no further trouble.

Reply

Share
Facebook Google Tweet

Report
k. woods

5 06/11/2013

I agree with Glen Bousfield we are having the same problems. Signed up on the 3 Jul finally installed weeks 21 Oct still waiting for the system to be turned on. Buyer beware. Kevin Woods

Reply

Share
Facebook Google Tweet

Report
- hodge
  
  04/01/2016
  
  Without a doubt the worst after sales service we have ever encountered Trouble with the inverter we're told. first phone call October 2015. no response. Phoned again late November to be told the unit had been assessed (no card left to let us know) and a replacement inverter would be installed when it arrived from overseas. December and Jan the girl we needed to speak to- unavailable. Today still unavailable, second call today no answer. What's going on??
  
  Reply
  
  Share
  Facebook Google Tweet
  
  Report
Anonymous

1 02/07/2012

Pretty sure these guys had a shop on anderson street cairns and it closed down...doesnt look good...

Reply

Share
Facebook Google Tweet

Report

See more reviews

Australian Solar Quotes

good advice guarantee

Lynbrook, VIC

Overall Rating

Metro Solar's Brands

Metro Solar's Products

Metro Solar's Services

Geoff McCarron-Benson

Ninavera

Mathew Brown

Richard Wood

Philip Taylor

Pat

k. woods

hodge

Anonymous

Overall Rating

Metro Solar's Brands

Metro Solar's Products

Metro Solar's Services

hodge

Great work

Report a review