As homeowners realise the potential of home automation and energy efficiency, smart home technology is becoming increasingly relevant to industries like solar and home improvement. Experts are predicting the home automation sector will grow exponentially in the next few years, with a new generation of businesses moving in to compete with traditionally segmented and specialised business models.
When renovating or building a home, one would naturally search for a solar company for their solar panels, an electrician for their electricity and a pool specialist for their pool maintenance. This, however, is changing; as technology gradually disrupts almost every global industry, innovation of business models has followed.
Companies who specialise in electrical work are adding solar power to their repertoire, while others are offering home automation technologies in addition to other products and services. Compass Home & Lifestyle is one such company expanding its range to offer customers a ‘one stop shop’ for almost all of their home improvement needs.
Company Director Bassam Farhat, describes the Compass Home & Lifestyle approach as an innovative and integrated approach to home improvement, aimed at optimising customer experience and consistency in products and services.
Bassam explained that Compass Home & Lifestyle’s expansion into hybrid and off-grid solar, technology, automation and smart home solutions has allowed his customers to access a higher quality of service and avoid jobs being handed between many contractors whose quality of service varies.
Solving the broken solar supply chain
Bassam said Compass Home & Lifestyle’s approach came from them identifying a significant problem in the market, and that was jobs being handled by too many individual contractors, installers and tradespeople. This is what inspired Compass Home & Lifestyle to incorporate engineering expertise, sales and customer service experts, and tradespeople into in-house departments within the business.
The advantage of a comprehensive service like the one offered by Compass Home & Lifestyle is that customers are not at risk of inconsistent service or drawn-out installation periods. It is this customer experience that Bassam Farhat says is key to any company’s success. “Without support and positive feedback from your customers, you will struggle to sustain and grow your business long term” said Bassam.
How can Compass Home & Lifestyle help you?
Based in Castle Hill, Compass Home & Lifestyle service mainly metropolitan and regional New South Wales. They have two in-house engineers, dedicated customer service and sales teams, and a warehouse serviced by their expert installation team.
With the large majority of solar companies outsourcing their engineering needs, and even installations. Many don’t have a consistent installation process, meaning jobs get handed down the line without continuity of service. Compass home and lifestyle provide a service that is in house from start to finish – an approach they like to call ‘closing the loop’
Thanks to their digital documenting process, quality control measures and innovative company culture, Compass Home & Lifestyle leave customers with a lasting and positive experience with their service. With their eyes on the future, the Compass team have their sights set on electric cars and smart home intelligence to expand their already growing repertoire.