Infinite Energy

Overall Rating

4.1

Rated4.1 out of 5

Based on9 reviews

Service 4

Quality Of System 4.22

Price 4.22

Infinite Energy is located in Perth, Western Australia. The solar company was founded by three brothers and has grown to become one of the market leaders in Western Australia.

They have a strong customer focus and provide world leading brands. The company specialises in grid-connect solar panels as well as solar hot water systems.

13 0007 4669

49 Labouchere RoadSouth Perth, WA, 6151

Business Hours

Monday 09:00 - 17:00

Tuesday 09:00 - 17:00

Wednesday 09:00 - 17:00

Thursday 09:00 - 17:00

Friday 09:00 - 17:00

Saturday Closed

Sunday Closed

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9 reviews for Infinite Energy

John Waters
from Cheltenham, SA

1.6666666666667 26/02/2020

I have found Infinite Energy to over promise and under deliver. My system has been installed for 8 months and I have had it working for less than 2 months. It has now failed again. Service is very poor with email being the only practical way to lodge a complaint. Then you get a series of "we will contact you in 3 days", "our service team will contact you in two days", "our service technician will contact you in two days". Meanwhile almost a week passes with no actual action. Despite a promise that they have their own installers they just use sub contractors. Then to rub salt into the wound I have just received a scale of fees for the service call if they decide it is not a warranty issue, This for a system that has never worked properly and has a 12 year/25 year warranty.

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Tracey Steele
from Baldivis, WA

5 17/05/2017

We have used Infinite Energy for two major projects now.A family member has used them also. We researched a company to assist us rigorously and extensively.Infinite Energy came highly recommended by both private and corporate customers. We have found every aspect of service offered second to none. Mark Stevens offered us the time, patience, honesty and integrity, seldom found in sales. His expert knowledge and willingness to explore all our options was so helpful. His main concern was that we would get a system that met our needs, at a price that we could afford, Mark's input was non pushy and user friendly.We learnt a lot about solar generally and the systems available. Mark was available to answer questions at all times and was happy to do so, even well beyond the sale and installation of our job. This superb customer service has been replicated with each person we have referred to Infinite Energy through Mark. All aspects of our work was subject to customer service second to none. All staff, sales, office support and installation team were friendly, knowledgeable, and very hard working. The work was finished before time and expertly done. Site was cleared up and installers very dilligent. The workmanship has been complimented by three other contractors that have needed to go onto the roof subsequently. The finished solar system has continued to meet our needs exactly.We have, over four years since installation, saved a lot of money.The system has run efficiently and without fault. As has that of our family member that had the same system fitted. Our gas hot water system failed four weeks ago.Again extensive research about replacement. Alinta informed us about the heat pump hot water system and told us that they had had good reports about Infinite Energy who were supplying and fitting them. IN UNDER 24 HOURS (recognizing that we had no hot water ) Mark and the team gave us all the information we needed and with the same superb service as before, installed the new system. Amazing work, we so appreciated the fact that everyone went out of their way to get it done so quickly. The installation team were fantastic, very hardworking and the result is top class workmanship and a clean and tidy site. So from 4pm first contact to Infinite Energy to 2.15pm the next day, job done ! A long review we know, but for us these were two major investments that needed to be right and we could not afford to make any mistakes. Our trust in Infinite Energy and the people who work for and with them has been rewarded by the company fulfilling all their promises to us. We would higly recommend them and would be happy to discuss our experience with any potential customers.

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Paul
from Byford, Western Australia

4.6666666666667 11/01/2015

Very professional installation and good experience from selection to operation. Recommend highly.

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Philip

4.6666666666667 29/10/2014

I have dealt with solar companies before for my previous house and I must say they compare nothing to Infinite Energy. The sales rep was quite knowledgeable and very helpful and the service... PERFECT couldn't be happier haven't dealt with a company this good in years, the installation was clean and tidy with no hiccups. I had a 5kW installed on another property an decided to go 6 for this one and it seems, even for 1 more kilowatt it performs substantially better. Everything was done on time and never had to reschedule, the price of my 6kW solar system was a bit dearer then others but I went for quality and value for money and I tell you what, I couldn't be happier! Thank you Infinite Energy and Australian Solar Quotes

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John Baxter

5 30/01/2014

These guys rocked my absolute socks off! Was very happy with the sales rep, friendly bloke! My system is nearly paid off, I'll then be laughing all the way to the bank (I probably wont go to the bank coz I've got an ATM card.)

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Steve & Tresna Maclean

4 22/04/2012

We had a solar system installed through Infinite Energy in July of this year and were very happy with the service we received from our very first contact with the company. The professionalism and customer service of the sales consultant (Mike Dichiera) was a key factor in us deciding to choose Infinite, along with the amount of information and way it was presented on their website. Mike's service was great all the way through to installation and we would definitely recommend Infinite energy to others.

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Arthur Holdsworth

3.6666666666667 10/02/2012

They were a pleasure to deal with. They did everything that they said they would - on time - good people as well.

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Nadine Perlen

4 12/08/2011

Our experience with Infinite Home Energy was very positive. The salesperson was professional and provided the information that enabled me to make an informed decision. I had a lot of questions from my own research and I was satisfied with the answers provided at the initial visit and prompt response to further questions by email. Once we signed on for installation we were provided with very clear information about the process, what we needed to do eg: application to Synergy for REBS and Feed-in Tariff and the time frame for installation and payment. Documentation was comprehensive and clear. The installation occurred on time and very smoothly. Tradesmen were pleasant and professional. Our salesperson visited on installation day to check on the process and answered questions we had on the day. We had some problems with roof leakage following the installation. The installers returned promptly and rectified the problem. The operations manager from Infinite maintained regular contact with us till the repairs were completed. We have recommended Infinite Home Energy to friends and will continue to do so.

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Simone Watkins

4.6666666666667 31/01/2011

The excellent service I have received so far has included prompt return of phone calls, extra information quiclky followed up and provided, good clear documentation at every point and even a Christmas card!

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Bentley, Western Australia

Overall Rating

Business Hours

Infinite Energy's Brands

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John Waters

Tracey Steele

Paul

Philip

John Baxter

Steve & Tresna Maclean

Arthur Holdsworth

Nadine Perlen

Simone Watkins

Overall Rating

Business Hours

Infinite Energy's Brands

Infinite Energy's Products

Infinite Energy's Services

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